The name of the depositor and the amount required for payment is rquired for online payment when ordering, 

If it matches the name and amount you deposited, it will be automatically matched in the system and changed to payment confirmation. 

It takes up to an hour, so if you haven't been able to confirm the payment even after an hour after paying, leave the name of the person who payed along with the order number in the C/S inquiry, we will help you check the payment manually after checking it. 

 The deposit is not confirmed automatically,

 > If the name of the order and the name of the depositor do not match

 > If the payment amount and the actual deposit amount do not match at the time of payment,

 > In the case of duplicate deposit or more than one order and deposit by the same person

If the deposit confirmation process is not automatically processed,

Please contact us separately for C/S inquiries along with the order number, the name of the depositor who actually deposited the money, and the capture image of the statement you sent. 

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

If you leave the order name and contact number you entered at the time of your order, 

we will let you know the order number after checking.

If you pay with Naver Pay,  you can check the order details in Naver Pay purchase details. 

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you

You can order Hamel without membership. 

However, you are excluded from the benefits of coupons, reserves, and events that you can receive when you sign up for membership. 

You cannot write a review after delivery without membership. 

You can be registered quickly if you use Naver or Kakao Talk

Join and enjoy the benefits offered by Hamel!

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

PC - After logging in, you can leave by clicking ‚Leave Membership‘ on My Page at the top right of the homepage.

MOBILE - After logging in, you can leave by clicking ‚Leave Membership‘ on My Page in the upper right menu.

*Membership points and coupons automatically expire when a member leaves, and all transactions, posts, and event participation details cannot be checked after cancelling.

It is easy to sign up for membership, so one customer can make multiple IDs. 

Please check if you have any details of your order with a different ID.

If it is difficult to confirm, please leave your order number or contact number you entered at the time of order in C/S inquiry, and we will check and guide you.

It is possible to write the wrong contact information while signing in. 

Even if you are not registered, or a customer who ordered,   you will receive notification

Unfortunately, in this case, Hamel will only be able to proceed to the point where you are the owner of the contact and delete the contact from the subscription and order information through verification. 

If there is a separate e-mail, etc. written on the actual subscriber or order, we will contact the actual contact information separately. 

This information is also personal information, so please understand that it is difficult to inform the customer who inquired. 

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

Please check if the keyboard is set to an English alphabet. 

The ID can be entered in English, so there is a possibility that it’s because of the keyboard language setting.

If the typo continues after the information is checked, please try to sign up on your PC.

If you can only sign up on your mobile phone, please leave your ID and the matter you need to modify in the C/S inquiry.

We will correct and check it.

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

Filling all information is required when signing up for Hamel membership. 

If the input information is omitted, you may not be able to sign up, so please check if you filled everything. 

If you  wrote all the information correctly and the error continues, please leave an inquiry for C/S and we will check and guide you.

It is difficul to check the password you chose when you signed up. 

Please use ‚Find Password‘on the login page

Please use Find ID on the Log in page. 

If you leave your name and contact information for the C/S inquiry  we will check and guide you.