We have not decided the order of using the  Hamel products.

You can change the order according to your skin type, skin condition, and use-feeling

We do not provide a separate gift wrapping service.

The valid period of the reserve is available within 6 months from the date the reserve is accumulated and expires on a 6-month basis.

We do not provide any additional information before expiration.

The purchase reserves depend on the membership grade.

WELCOME (new member): 1% of the actual payment amount of the order

FRIEND: 5% Saving: 3% of the actual payment amount of the order

FAMILY: 5% of the actual payment amount of the order

VIP: 10% of the actual payment amount of the order

The reserve will be paid 14 days after the delivery start date.

For review savings, we can only pay for reviews that are completed within 15 days of purchase

Review saving will be paid only once per order and will be paid within 7 days from the date you fill it out.

You can check the reserves on [My Page - Installment Savings], and you can use it like cash when you purchase a product.

-Text review: 500 won saved

- Photo review: 1,000 won saved

-Before/ After review: 5,000 won saved

*The reviews can be used as marketing materials.

*If it is determined that before-after review doesn’t fit the criteria, it may be considered a photo review.

New members receive a  free shipping coupon will on the same day.

- Free shipping coupon day can be used within 15 days from the date of coupon issuance.

There are various benefits depending on the membership level, so we hope you can become a member of Hamel and receive various benefits.

After logging in, you can modify your information in 'My Page' at the top right of the homepage.

Happy Birthday

In the case of birthday coupons, they are issued 7 days before your birthday based on the date of birth you entered when you signed up for membership.

A 10% discount coupon will be provided and will be available within 14 days of the issuance date.

[Preparing the product] 

You can modify shipping adress by clicking [Change shipping address] on My Page <Order details>.

[Preparing for delivery] 

Please note that the shipping address cannot be changed because the product is being packaged.

When using the product, it may the skin may feel disturbed due to a temporary reaction.

In the above case, if the product is not suitable for your skin even if you stop using it and reuse it in small amounts,

We will help you with the return process regarding the trouble if you are interested in returning the product 

If you want to return the product because of skin trouble, please attach the hospital medical certificate and fill out the problem 

We will give you a return or refund through consultation.

1. Target 

- If skin troubles occur after purchasing and using Hamel cosmetics (customers purchased from official vendors only)

2. Receipt

- Hospital medical certificates and doctor's note: Hospital medical certificates and doctor's note for dermatologists

(Applicable if the contents of the medical certificate match the product you want to refund)

- a detailed receipt for a drug charge 

3. Reception period

- Within 20 days from the date of receipt of the product / If there is more than 2/3 of the product's contents left

In the case of a return due to skin trouble you have to pay 6,000 won for the return delivery fee and send it to us to process a refund. 

You have to send the free gift you received at the time of order along with the product.

First of all, we apologize for the inconvenience in receiving the product.

It is always possible to exchange products that have been misdelivered at the responsibility of the seller.

If you contact C/S about the exchange of wrong delivery products, we will help you quickly.

However, we cannot proceed with return in the following cases:

- 7 days after the delivery 

- If the product has been used 

- Where the value of product is reduced by opening the seal package or damaging the outer package;

- If the product is damaged while returning because of defective packaging when returning the product

Naver Pay is a service that allows you to purchase and pay with your Naver ID without signing up 

Only non-members can use Naver Pay

You can only pay with the simple payment method provided by Naver Pay.

Also, please understand that it is difficult to apply benefits such as discounts and coupons when paying with Naver Pay.

Please join Hamel's official membership and receive various benefits such as discounts and coupons.

[My Page] - If you request a return or contact C/S on the order details, we will help you with the return.

[If you change your mind]

You can process returning within 7 days of delivery completion, and the return fee is 6,000 won at the customer's expense.

However, it is only possible when the product and box are not damaged, and thee free gift is returned as well.

[Damaged product, wrong delivery]

You can process returning within 7 days of delivery completion, and Hamel will bear the shipping costs incurred during the exchange kit return process.

However, please understand that incorrect delivery is only possible when the product and the box are not damaged.

[Returns not possible]

We cannot accept returns after 7 days from the delivery completion date. If the product is damaged because of the customer's fault or it’s  an open product, you cannot return it if you change your mind after opening it.

The handling of other relevant consumer damage compensation, complaints about goods, etc. is subject to consumer dispute resolution standards. 

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

If the product is damaged during delivery, you can exchange/return it.

The seller will bear the shipping cost incurred.

Please regard the C/S about exchange and return caused by product damage.

However, returns or refunds are not allowed in the following cases:

- 7 days after the product was delivered 

- If the product was used 

- Where the value of produt is reduced by opening the seal package or damaging the outer package;

- If the product is damaged while returning because of defective packaging when returning the product

- If you use or lose the free gift that came with the ordered product

The refund period depends on the payment method. 

1. Card payment: It takes about 3–7 business days from the date of cancellation/return completion depending on the credit card company.

2. Virtual account and bank transfer: It takes about 1–3 business days from the date of cancellation (refund process)/return completion.

3. Mobile Phone Payment

1)It is possible for the cancellation of the month, and it cannot be canceled from the next month.

2)The cancellation application will be reflected in the next day's carrier and will be reflected in the mobile phone payment amount depending on the cancellation date.

For example, if you cancel before the payment date of the mobile phone bill, the payment amount of the mobile phone will be reflected immediately, but if you cancel after the payment date of the mobile phone bill, it will be reflected in the following month.

If you have any further questions, please leave them in the C/S inquiry and we will check and let you know.