Proceeding with the refund after canceling the order paid with credit card.

After cancellation of the card payment, tthe actual refund takes about 3 to 5 days on weekdays depending on the schedule of the credit card company. 

Also, the refund of the card payment approval cancellation method is not to be deposited in cash.

You can check the cancelation and payment amount in the card's usage history. 

If you would like to receive a cash refund when you request cancellation of the order you paid with your card

Additional information such as account information to be refunded is required, 

If you leave a separate request, we will  let you know after checking. 

If you have any further questions, please leave them in the C/S inquiry and we will check and inform you.

1. If you are a member

Login > My Page > Order Details > Order Cancellation

If you press cancel the order, the person in charge will check and process it.

* The customer center is closed on weekends and holidays, so please understand that it is handled on weekdays.

2. For non-members

Order and inquiry at the bottom of the homepage > Order inquiry > Non-member order inquiry > Order name/order number/password entry > Cancel after order inquiry

3. If you paid through Naver Pay,

If you request a refund from Naver Pay purchase details, we will check it  and cancel the order. 

However, the refund of the order will be made through Naver Pay, 

If you have any questions about a refund, please contact Naver Pay. 

However, please note that it is difficult to cancel the order if the delivery has already started.

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

If the recipient, contact number, and address are all the same, even when ordering each item separately, the products may be packed together and shipped.

If you paid for the shipping fee and proceeded with the order, 

If you want a refund of the shipping fee because of the combined shipping, please refer to [Name/Contact Us/Contact Us] 

If you leave a message for C/S inquiry,we will help you with the information and refund after checking.

Please check whether CJ Logistics can enter or not before ordering.

Please note that if you put the address of the mailbox, delivery is not possible at the CJ Korea Express office.

*Shipment is not possible because the courier has been changed.

* In case of return because of the entry of the address of the mailbox, the customer must pay the return and reshipment delivery fees.

If you have any further questions, please leave them in the C/S inquiry and we will check and let you know.

After receiving the delivery of your order, the waybill number is generated first and registered. 

It takes up to half a day on weekdays for order to be delivered to courier. 

It may also take time to enter the delivery status into the system after receiving your product from the courier, so the actual delivery status of your order can be checked when the product starts to move. 

If you confirm the registration of the waybill number in the order details, you can also check the movement status soon.

If you wait a little bit, you can see it right away.

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you

First, check whether the actual product you received matches the details of your order. 

If you received anything different, please leave your order number or contact information you entered at the time of order to C/S inquiry!

We will contact you immediately after checking the information

First, check if the product you received matches the details of your order .

If you find out anything different, please leave your order number or contact information you entered atthe time of order to C/S inquiry!

We will inform you immediately after checking the information

1. Invoice verification method

My Page > Order Details > CJ Logistics Invoice Click > Invoice Check

2. If the address is incorrect

My Page > Check Order Details Address > Click CJ Logistics Invoice > Check Invoice > Request recall and redelivery to CJ Logistics Customer Center 1588-1255

3. Correct address was entered but the product has not been received

My Page > Order Details > Click on CJ Logistics Invoice > Check Invoice > Contact courier number to confirm delivery

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

Orders that have been confirmed and payed by 3 p.m. will be shipped on the same day.

However, it may be difficult to ship on the same day depending on the situation such as the increase in quantity and the situation of the courier.

Delivery takes about 1-3 days after payment is confirmed, and there may be some differences depending on the region.

(Holidays, some island areas and mailbox addresses are delivered within 7 days excluding weekends and holidays)

If you haven't received it even after 5 days of payment completion, please contact C/S and we will help you with the processing.

Hamel's shipping fee is currently 3,000 won, and if you order for more than 50,000 won, the shipping is free. 

Additional shipping charges  other than the basic shippong fee may be incurred for islands and mountainous areas depding on the region. 

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

Hamel's orders are shipped at 10:00 a.m. and 3:00 p.m.

Please note that time  may change depending on the order or inventory. 

However, order  cannot be modified or canceled after the invoice number is generated after delivery has been shipped. 

Please refer to the order time and cancellation request. 

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.  

Hamel is using CJ Korea Express courier service. 

In addition to the order details, you can check the delivery status through the CJ Korea Express web or app. 

If you have any further questions, please leave them in the C/S inquiry and we will check and let you know.

Hamel products can only be ordered through the online page. 

You cannot place an order telephonically, so please order on the website. 

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.

If you need to modify delivery information after the order is completed, please contact the customer service center and we will help you change it quickly. 

However, keep in mind that after the shipment has already been sent and the invoice number has been registered, delivery information cannot be changed. 

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you. 

You can choose to issue a cash receipt if you set it as cash deposit at the time of order. 

If you miss the relevant step, for the the purpose of issuance, income deduction, or evidence of expenditure along with the order number, leave the cash receipt certification number and we will help you proceed after checking.

Please leave your inquiry along with the order number for the cancellation and change of the previous cash receipt as well and we will help you proceed.

If you have any further questions, please leave them in the C/S inquiry and we will check and contact you.